A Comment About Your Comments
By Craig Stoltz, Managing Editor of HealthCare.gov
You have not been shy about expressing your opinions about HealthCare.gov---and we encourage you to keep it up!
Since we launched on July 1, you’ve told us whether you find a page useful or not 43,000 times. You’ve left over 13,000 written comments. (You can leave comments by clicking on the “Was this page helpful?” boxes you’ll find on most pages. On this page you’ll find it in the right-hand column.)
So what have we learned from you? A whole lot—and we’ve improved the site as we’ve learned from you.
- You want details. You asked us for more information on what a “donut hole” is, and we provided it both on the site and with a blog entry. Same with “pre-existing condition.” We added a glossary item on “grandfathered health plans.” We write a lot of our blog posts in response to your comments.
- You want it simple. You told us some of the content we published on July 1 was too long and complex. We came up with a tighter, clearer format for the material that appeared on Sept. 23. Check out this fact sheet on preventive services. We’ve kept it simpler this time, but linked to the details at the bottom of the page.
- You like the timeline showing the major provisions of the Affordable Care Act best—but sometimes can’t find it. We’ve added new links to it on several pages around the site.
- Some of you want to read the whole law. We’ve always had a link to this official document, but have now made it easier to find.
- It’s great to have hundreds of thousands of proofreaders. When we leave out a word, misspell one or have a broken link, you tell us. We fix them as soon as we can.
When we created the feedback tool on this site, we knew we’d get a lot of comments. We’ve used them to make the site better. It’s our pledge to you that we’ll keep doing so.
Speaking of which: Have comments on this post? Use the yellow comment bubble on the right.