Montana Consumer Assistance

Montana no longer operates a federally-funded Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however.

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Montana, contact:

Montana Commissioner of Securities and Insurance
840 Helena Avenue
Helena, MT 59601
In-state only: (800) 332-6148
(406) 444-2040
TDD: (406) 444-3246 
http://www.csi.mt.gov/consumers/consumers.asp

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to: 

Montana Medicaid
Department of Public Health and Human Services
1400 Broadway Street
Helena, MT 59601
(406) 444-4540 ext. 2
(800) 362 8312   
HHSMedicaidContact@mt.gov
http://www.dphhs.mt.gov/programsservices/medicaid.shtml

An application for Medicaid may be filed at your local County Office of Public Assistance.  http://www.dphhs.mt.gov/contactus/humancommunityservices.shtml

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Montana Children’s Health Insurance Program (CHIP)
Health Montana Kids Plus (HMK Plus)
P.O. Box 202951
Helena, MT 59601
(406) 444-6971  
(800) 362 8312   
hmk@mt.gov
http://hmk.mt.gov/

If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Montana State Health Insurance Assistance Program (SHIP)
Department of Public Health and Human Services
Senior and Long Term Care Division (SLTC)
P.O. Box 4210
111 North Sanders Street
Helena, MT 59604-4210
(800) 551-3191
http://www.dphhs.mt.gov/sltc/aboutsltc/Contacts/aaa.pdf (PDF - 19 KB)
http://www.dphhs.mt.gov/sltc/services/aging/SHIP/ship.shtml

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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