Managing Your Insurance

If you have health insurance, you may need help using your insurance or appealing a health plan decision. You may also need to know what to do if you’ve been rejected for coverage. This section provides answers.

Consumer Help

Use our map to learn how to get phone or email help with health insurance questions and problems in your state. In some states this service is not available. In those cases, we point you to other resources that may be useful.

Rejected for Insurance

Until 2014, insurers can reject you for coverage if you have a disability or medical condition, or if you are pregnant. Learn about your rights and options now--and what will change in 2014.

Appealing Denials

If your insurer refuses to pay a claim, you have rights to appeal that decision. Learn about those rights now, and how they are changing.