If you’re having a hard time [logging in to your Marketplace account], you may try to reset your password. If you don’t get a password reset email from the Marketplace, you may be using the wrong username. Don’t try to create a new account.
To log back in, follow 2 steps:
If these tips don’t work, contact the Marketplace Call Center. Customer service representatives can reset your password or unlock your account.
Again, it’s important that you don’t try to create a new account. We'll help you access your existing one.
To protect your personal information, you’ll be asked to pick and answer a few questions that only you will be able to answer. This helps us be sure that it’s you who’s creating your account and not someone pretending to be you.
If you ever forget your password, we’ll ask you these questions to verify your identity.
If you see error messages or can’t move forward during identify proofing:
If you’ve seen a repeated series of error messages and can’t continue with your application, you can remove an application and start a new one.
Important: If you have active coverage under the application you’re having problems with, don’t remove you application. You could wind up cancelling your coverage. Contact the Marketplace Call Center instead.
If you don’t have active coverage on an application and want to remove it because of technical problems, follow these steps:
First, clear your cookies and cache.
You may get a notice or an email telling you there are “inconsistencies” or “data matching issues” in your application. This means some information you provided doesn’t match our records. In most cases you can upload documents to fix this
Here’s how to upload documents to fix inconsistencies:
This is the fastest way to fix inconsistencies. There’s no email address you can send documents to.
Get more information about what documents you can provide, and for the mailing address where you can send copies of documents instead.
Learn more about how to upload documents.
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Below are directions on clearing cookies in the most popular browsers:
This browser has different steps for clearing cookies from a single site and for deleting all cookies:
Deleting cookies for a single site:
Select the cookie that needs to be deleted and click on Remove Cookie.
To select all the cookies in the list select Shift +End on your keyboard.
Deleting all cookies:
Chrome will process your request for a moment and the action will be completed.
Many issues can be resolved by clearing your browser’s memory (also called “cache”). Below are instructions on how to do this in most popular browsers.