3 tips to remember when you create a Marketplace account

November 12, 2013


We know that the initial consumer experience has been frustrating for many of you. We're committed to making things better and providing the help and health coverage you need.

In particular, many people told us they had problems creating their Marketplace accounts – that things got “stuck” somewhere along the way and they never got across the finish line. We’re working hard to fix all of the technical problems on HealthCare.gov and we can report that most users are now able to successfully create online Marketplace accounts.

You’ll know if you had problems with your account if you never got to see a big “SUCCESS” screen. Maybe the security questions froze, or you never got an email with a verification link, or the email link didn’t work. If this sounds like your experience, now is the time to try again to create a Marketplace account.

These 3 tips can help you.

  • If you haven’t received your account verification email, check your inbox and your spam folder for an email from us with the subject line “Marketplace account created.”

  • If you’re having trouble creating an account, we have reset email addresses in our system to clear out any problems. So go ahead and try again using your email address.

  • If pages appear to load slowly, please be patient. Sometimes, it helps to clear out the web browser’s history and cache, close the browser completely and try again. See browser-specific instructions and other tips.

And remember we're still working to make even more improvements to the overall online experience at HealthCare.gov. More and more people every day are successfully getting coverage online.

You have until December 23 to sign up for health coverage that will start as soon as January 1, 2014. And the Marketplace Open Enrollment period runs until March 31, 2014.