It’s time to enroll. Come back to HealthCare.gov today!
Published on March 6, 2014
As we head into the final weeks of open enrollment, HealthCare.gov and CuidadoDeSalud.gov are ready to serve you. We all deserve the security and the peace of mind that comes from having health coverage that we can count on when we need it most. And we continue to make the application process easier for you.
Here are some of the ways we’ve improved the consumer experience, especially mindful of the complex family situations that members of the immigrant community may face in particular:
- Made account creation easier and fixed bugs that were causing identity and immigration status verification errors during the application process (yellow screen errors) – eliminating these in more than 90% of cases.
- Improved application and better support for immigration document verification.
- Clarified the number and type of documents that can be used for identify verification purposes and the process by which updates can be received on pending applications.
- New online tips to help you enroll.
- 24/7 customer service and assistance in 150 languages at 1-800-318-2596; with additional capacity in Spanish and representatives specially trained to handle immigrant family situations.
- Personal help available where you live; with trained bilingual staff and support at hundreds of locations across the country. This includes community health centers which are operating with extended hours for the month of March.
We know that many immigrant families are of “mixed status,” with members having different immigration and citizenship statuses. Some families may have members who can’t buy health insurance through the Marketplace, alongside other family members who are eligible to use the Marketplace, like lawfully present immigrants.
Any information collected through the application process for the applicant and non-applicant will not be used for immigration enforcement purposes. We will verify your lawfully present status only to check what health insurance programs you may be eligible for and to process your Marketplace enrollment. Learn more about how we use your data.
We encourage you to apply for health coverage and get coverage for those in your family that are eligible. Personal information in your Marketplace application won’t affect your immigration status. Enrolling in health coverage – and using the health insurance that this important law extends to eligible individuals – will not prevent your loved ones who are undocumented from getting a green card in the future or who do not yet have a green card at risk.
With our many partners in communities across the country, we're committed to making sure you get the quality, affordable health coverage you need. Remember, your last chance to enroll for 2014 coverage is March 31. Don’t let this important opportunity for affordable health care for you or members of your family pass.
We don't want you to miss your opportunity to get affordable health coverage as soon as possible. Your last chance to enroll for 2014 coverage is March 31.