Making an appointment

Published on August 21, 2014

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When you make your appointment, it’s important that you have your insurance card or other documentation available, in case you’re asked to provide insurance information.

Here are 5 things you should do when you call to make an appointment:

  • Let them know if you’re a new patient. You may have to wait a few weeks to get an appointment, especially if you’re a new patient. If you call your provider’s office because you’re sick, you may be able to see them the same day.
  • Tell them the reason for your visit. You might be looking for a new primary care provider or you might need to come in because you have a specific concern, like the flu, allergies, or depression.
  • Give them the name of your health insurance plan. If you have Medicaid or CHIP coverage – let them know.
  • Find out if you need to bring anything to the visit, like medical records or current medications.
  • It’s important to know the name of the provider you’d like to see. You may have to wait longer for an appointment if you request a specific provider, so they might recommend another provider in your network who has availability if you’re feeling sick and need to come in sooner.

Watch the video: "Making an Appointment" - from Coverage to Care

Print your own booklet: Step 5 – Make an appointment