We know that the initial consumer experience has been frustrating for many of you. We're committed to making things better and providing the help and health coverage you need.
In particular, many people told us they had problems creating their Marketplace accounts – that things got “stuck” somewhere along the way and they never got across the finish line. We’re working hard to fix all of the technical problems on HealthCare.gov and we can report that most users are now able to successfully create online Marketplace accounts.
You’ll know if you had problems with your account if you never got to see a big “SUCCESS” screen. Maybe the security questions froze, or you never got an email with a verification link, or the email link didn’t work. If this sounds like your experience, now is the time to try again to create a Marketplace account.