HealthCare.gov blog

We know using HealthCare.gov has been frustrating for many Americans. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.

We’ve been gathering feedback since the day we launched – from our customer service representatives, social media channels, and through hundreds of thousands of online surveys and comments. And we’re listening.

We’ve been making changes to respond directly to your feedback and will continue to do so. A few of our most important changes so far:

Open enrollment in the Health Insurance Marketplace^® is here and we’re working hard to help you get covered. We’re making improvements to HealthCare.gov and more people are applying and getting covered every day.

The Health Insurance Marketplace^® is open! You can now enroll in a health insurance plan that covers essential benefits, pre-existing conditions, and preventive services.

Most people who apply for coverage will qualify for lower costs of some kind in the Marketplace.