We know using HealthCare.gov has been frustrating for many Americans. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.
We’ve been gathering feedback since the day we launched – from our customer service representatives, social media channels, and through hundreds of thousands of online surveys and comments. And we’re listening.
We’ve been making changes to respond directly to your feedback and will continue to do so. A few of our most important changes so far: