HealthCare.gov blog

Published onNovember 12, 2013

3 tips to remember when you create a Marketplace account

We know that the initial consumer experience has been frustrating for many of you. We're committed to making things better and providing the help and health coverage you need.
In particular, many people told us they had problems creating their Marketplace accounts – that things got “stuck” somewhere along the way and they never got across the finish line. We’re working hard to fix all of the technical problems on HealthCare.gov and we can report that most users are now able to successfully create online Marketplace accounts.
You’ll know if you had problems with your account if you never got to see a big “SUCCESS” screen. Maybe the security questions froze, or you never got an email with a verification link, or the email link didn’t work. If this sounds like your experience, now is the time to try again to create a Marketplace account.

Published onOctober 21, 2013

We’re listening — and improving every day

We know using HealthCare.gov has been frustrating for many Americans. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.
We’ve been gathering feedback since the day we launched – from our customer service representatives, social media channels, and through hundreds of thousands of online surveys and comments. And we’re listening.
We’ve been making changes to respond directly to your feedback and will continue to do so. A few of our most important changes so far:

Published onOctober 21, 2013

4 ways to apply for coverage in the Health Insurance Marketplace®

Open enrollment in the Health Insurance Marketplace® is here and we’re working hard to help you get covered. We’re making improvements to HealthCare.gov and more people are applying and getting covered every day.

How to apply for Marketplace coverage

Published onSeptember 20, 2013

4 steps to getting covered in the Health Insurance Marketplace®

You can apply for health coverage, compare all your options, and enroll in a plan in one streamlined application through the Health Insurance Marketplace®. When open enrollment begins October 1, 2013, you can fill out your application and see the health coverage options available to you.

Published onSeptember 18, 2013

Alejandra’s story: College students need coverage too!

Alejandra and her big sister Mayra share their story
Have you met Alejandra?
Alejandra is an ambitious student with big dreams. She is looking forward to college and has plans to become a health professional – just like her big sister Mayra. And like millions of young adults across the country, Alejandra does not have health insurance.

Making ends meet. Trying to make something of herself.

Alejandra’s sister Mayra explained:

Published onSeptember 17, 2013

Calculating your costs and savings in the Health Insurance Marketplace

Calculate your options
When you fill out your Health Insurance Marketplace application, you'll find out what plans and premiums are available to you and see how much you will save. Most people who apply will qualify for lower costs of some kind.<!-- --></div> <!-- --><h2>What you can do before Open Enrollment<!-- --></h2> <!-- --><div class="learnParagraph-module--paragraph--3VHRo ">Open enrollment begins in less than two weeks. Specific <!-- --><a href="/how-much-will-marketplace-insurance-cost/">prices for Marketplace plans<!-- --></a> will be available starting October 1.<!-- --></div> <!-- --><div class="learnParagraph-module--paragraph--3VHRo ">In the meantime, here are some steps you can take that will help you estimate your costs and savings:<!-- --></div> <!-- --><ul><li><div class="learnParagraph-module--paragraph--3VHRo ">Use the Kaiser Family Foundation Calculator to <!-- --><a href="/how-can-i-get-an-estimate-of-costs-and-savings-on-marketplace-health-insurance/">get an estimate of your costs and savings<!-- --></a>.<!-- --></div></li> <!-- --><li><div class="learnParagraph-module--paragraph--3VHRo ">Find out if you may qualify for <!-- --><a href="/will-i-qualify-to-save-on-monthly-premiums">lower costs on your monthly premiums<!-- --></a>.<!-- --></div></li> <!-- --><li><div class="learnParagraph-module--paragraph--3VHRo ">Find out if you may qualify for <!-- --><a href="/will-i-qualify-to-save-on-out-of-pocket-costs">lower out of pocket costs<!-- --></a>.<!-- --></div></li> <!-- --><li><div class="learnParagraph-module--paragraph--3VHRo ">Learn more about low-cost coverage through <!-- --><a href="/do-i-qualify-for-medicaid">Medicaid<!-- --></a> or the <!-- --><a href="/are-my-children-eligible-for-chip">Children’s Health Insurance Program (CHIP)<!-- --></a>.<!-- --></div></li> <!-- --></ul><div class="learnParagraph-module--paragraph--3VHRo ">If you have questions about getting covered in the Health Insurance Marketplace, <!-- --><a href="/contact-us/">contact us<!-- --></a> at 1-800-318-2596, 24 hours a day, 7 days a week. TTY users can call 1-855-889-4325.<!-- --></div> <!-- --></article><article class="index-module--article--nzvUL"><p id="lrn-date--8" class="index-module--publish-date--oaen9 ds-text-heading--md"><span class="ds-u-visibility--screen-reader">Published on</span>September 16, 2013<!-- --></p><h2 aria-describedby="lrn-date--8" class="index-module--article-heading--2oRP3" id="lrn-title--8"><a class="index-module--article-link--1nd31" href="/blog/how-to-get-help-with-your-marketplace-application/">How to get help with your Marketplace application</a></h2><div class="learnParagraph-module--paragraph--3VHRo "><a href="https://localhelp.healthcare.gov/" rel="external" target="_blank"><div data-gatsby-image-wrapper="" class="gatsby-image-wrapper gatsby-image-wrapper-constrained"><div style="max-width:541px;display:block"><img alt="" role="presentation" aria-hidden="true" src="data:image/svg+xml;charset=utf-8,%3Csvg height=&#x27;231&#x27; width=&#x27;541&#x27; xmlns=&#x27;http://www.w3.org/2000/svg&#x27; version=&#x27;1.1&#x27;%3E%3C/svg%3E" style="max-width:100%;display:block;position:static"/></div><img aria-hidden="true" data-placeholder-image="" style="opacity:1;transition:opacity 500ms linear" decoding="async" src="data:image/png;base64,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" alt=""/><img data-gatsby-image-ssr="" title="" data-main-image="" style="opacity:0" sizes="(min-width: 541px) 541px, 100vw" decoding="async" loading="lazy" data-src="/assets/learn/static/en/find-local-help/541/find-local-help.png" data-srcset="/assets/learn/static/en/find-local-help/541/find-local-help.png 541w" alt="Find Local Help: Get personal help applying for health coverage."/><noscript><img data-gatsby-image-ssr="" title="" data-main-image="" style="opacity:0" sizes="(min-width: 541px) 541px, 100vw" decoding="async" loading="lazy" src="/assets/learn/static/en/find-local-help/541/find-local-help.png" srcSet="/assets/learn/static/en/find-local-help/541/find-local-help.png 541w" alt="Find Local Help: Get personal help applying for health coverage."/></noscript><script type="module">const t="undefined"!=typeof HTMLImageElement&&"loading"in HTMLImageElement.prototype;if(t){const t=document.querySelectorAll("img[data-main-image]");for(let e of t){e.dataset.src&&(e.setAttribute("src",e.dataset.src),e.removeAttribute("data-src")),e.dataset.srcset&&(e.setAttribute("srcset",e.dataset.srcset),e.removeAttribute("data-srcset"));const t=e.parentNode.querySelectorAll("source[data-srcset]");for(let e of t)e.setAttribute("srcset",e.dataset.srcset),e.removeAttribute("data-srcset");e.complete&&(e.style.opacity=1,e.parentNode.parentNode.querySelector("[data-placeholder-image]").style.opacity=0)}}
There’s a new way to get help with your application for coverage in the Health Insurance Marketplace®.
Visit LocalHelp.HealthCare.gov to find help in your area. You can search by city and state or ZIP code to see a list of local organizations with contact information, office hours, and types of help offered, such as non-English language support, Medicaid or Children’s Health Insurance Program (CHIP), and Small Business Health Options Program (SHOP).

Published onSeptember 10, 2013

Here’s how the Health Insurance Marketplace® helps women

We have good news for women who care about their health! You have new rights and protections in the Health Insurance Marketplace® starting in 2014.
Here are 4 things for women to know about the Health Insurance Marketplace®: