Working to make HealthCare.gov better

Published on December 31, 2014

We’re working hard every day to improve your experience with HealthCare.gov. To do this, sometimes we have to perform maintenance and upgrades to the system.

During maintenance periods, you may not be able to access parts of the site where you need to log in, like:

• Filling out or updating a Marketplace application
• Uploading documents
• Enrolling in or changing your plan

During these periods, you can still use all parts of HealthCare.gov that don’t require you to log in, including:

• Get Answers to questions about health coverage
• Find someone in your community who can help you fill out your application, choose a plan, and enroll.
• Learn how to apply once the system is available again.
• Contact us by phone to get answers to your questions from a customer service representative. (Representatives may not have access to your information or be able to update your application during maintenance periods.)

The Open Enrollment Period for 2015 coverage is over. There are only 2 ways you can still enroll in 2015 coverage:

• If you’ve had a life change that qualifies you for a
  Special Enrollment Period

  A time outside the yearly Open Enrollment Period when you can sign up for health insurance. You qualify for a Special Enrollment Period if you’ve had certain life events, including losing health coverage, moving, getting married, having a baby, or adopting a child, or if your household income is below a certain amount.

• If you’re eligible for
  Medicaid

  Insurance program that provides free or low-cost health coverage to some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Many states have expanded their Medicaid programs to cover all people below certain income levels.

  or the
  Children’s Health Insurance Program (CHIP)

  Insurance program that provides low-cost health coverage to children in families that earn too much money to qualify for Medicaid but not enough to buy private insurance. In some states, CHIP covers pregnant women.

See if you can enroll or change 2015 coverage

Thanks for your patience. The HealthCare.gov team is working hard every day to provide you with the best experience possible.