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October 21, 2013

We’re listening — and improving every day

We know using HealthCare.gov has been frustrating for many Americans. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.

We’ve been gathering feedback since the day we launched – from our customer service representatives, social media channels, and through hundreds of thousands of online surveys and comments. And we’re listening.

We’ve been making changes to respond directly to your feedback and will continue to do so. A few of our most important changes so far:

  • You can now preview plans and prices available in your area without filling out the online application.
  • You can find out, with an improved calculator, whether your income and household size may qualify you for lower costs on your monthly premiums and out-of-pocket costs.
  • You can apply for coverage 4 ways: By phone, online, by mail with a paper application, or with the help of an in-person assister.
  • We’ve been adding educational online content where you tell us you need more information: About estimating your income, accounting for people in your household, eligibility rules, and more.

And please keep the feedback coming – on this blog post below, on any of our social media pages, or by using the little “Was this page helpful?” survey that appears near the bottom of most pages on the site.

We won’t rest until every American who needs affordable, high-quality coverage can get it - using whatever method works best for them.

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