I'm having trouble logging in to my Marketplace account

If you can’t log into your Marketplace account, follow these steps before contacting the Marketplace Call Center.

If you forgot your password

Here are some tips to help you remember your password:

• It has between 8-20 characters
• Passwords are case sensitive
• There is at least 1 uppercase letter, 1 lowercase letter, and 1 number
• It's different from your previous 6 passwords
• It doesn't contain any of these symbols = ? < > ( ) ‘ “ \ / &

If you tried again and still can’t log in, visit the “Forgot your password?” page. We’ll send you an email with instructions to reset your password. To create a new password you’ll need to answer the security questions you chose when you created your account.

If you forgot your username

If you created your account after February 2014, your username is probably your email address. If you created it before then, it’s probably not. Here are some tips to help you remember it:

• It's between 5-74 characters
• It can include letters and numbers
• It may contain one of these symbols, as long as it’s not the last character in the username _ . @ / -

If you still can’t log in, visit the “Forgot your username?” page. You’ll answer the security questions you picked when you created your account.

If you can’t remember the email address you used, check to see if you kept a record of it. It may not be the email account you use regularly. If you still can’t remember it, contact the Marketplace Call Center at 1-800-318-2596.