Enroll in health insurance
- Check if you qualify for a Special Enrollment Period
- Coverage options for the rest of 2023
- Marketplace tips
- Dental coverage
- Medicaid & CHIP
- How to apply and enroll
- Picking a plan
Change or cancel plans
Contact Us
- Individuals & families, including self-employed
- Employers, employees with SHOP offers, SHOP agents & brokers
Individuals & families, including self-employed
Before you call: Get Answers
Quickly scan for answers to top questions.
Find Local Help/Agent-broker help on demand
Find people and organizations in your community trained to help you enroll.
NEW: You can also provide contact information and have a licensed agent or broker contact you directly.
1-800-318-2596 (TTY: 1-855-889-4325)
Available 24 hours a day, 7 days a week (except holidays)
Sorry, we can’t accept questions or documents by email. You can upload documents.
Mailing Address
Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Supporting Documentation
465 Industrial Blvd
London, KY 40750-0001
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Appeals
465 Industrial Blvd
London, KY 40750-0061
FAX: 1-877-369-0130
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Exemption Processing
465 Industrial Blvd
London, KY 40741
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Employers, employees with SHOP offers, SHOP agents & brokers
Contact your insurance company or agent or broker
For questions about SHOP coverage, enrollment, or renewal, please contact your insurance company or a SHOP-registered agent or broker.
1-800-706-7893 (TTY: 1-888-201-6445)
Contact the SHOP Call Center at 1-800-706-7893 (TTY: 1-888-201-6445). The SHOP Call Center provides support to small employers and their employees looking for SHOP coverage.
Get answers to common questions
Quickly scan for answers to top questions about the SHOP Marketplace
Find local help
Find people and organizations in your community trained to help you apply, enroll, and answer your questions about SHOP.
Email / FAX
Sorry, we can’t accept direct questions or documents by email or fax.