The Marketplace may ask you for documents to confirm information on your application — your income, citizenship, or immigration status, or
A time outside the yearly Open Enrollment Period when you can sign up for health insurance. You qualify for a Special Enrollment Period if you’ve had certain life events, including losing health coverage, moving, getting married, having a baby, or adopting a child, or if your household income is below a certain amount.
Refer to glossary for more details.
eligibility, like if you moved or lost other health coverage.
You can submit documents online or by mail. Uploading online is fastest and easiest.
Important: Send Documents As Soon As Possible If you don’t submit the documents by your deadline, you could lose your health insurance, financial assistance, or chance to enroll.
How to upload documents online
You’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
Locate and select the document file saved to your computer. Select "Upload." When the upload is successful, a checkmark appears next to the file name. If you have other data matching issues, repeat the steps for each one. When done, you can log out.
When the document has been uploaded successfully, "Upload more documents" appears next to the inconsistency on the "Application details" tab. You’ll get a notice in a few weeks saying your document(s) is currently under review, or if we need anything else from you.
If your upload failed, check the document format and size then try again. You can mail copies if you’re still having trouble or if you prefer this option instead:
Do not send original documents: Send photocopies only.
Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
Mail documents to this address:
Health Insurance Marketplace Attn: Coverage Processing 465 Industrial Blvd London, KY 40750-0001
More answers: Uploading documents
Double check the document format and size, and try again. If you think you may have uploaded the wrong document, just upload the right one. We’ll review all documents submitted.
If you’re still having trouble, follow the instructions to mail copies.
If you’re sending information to verify information on your application (like your income, citizenship, or immigration status): Once the documents have been processed, you’ll get a notice that explains if you need to do anything else.
If you’re verifying your identity: If you mailed your documents, you‘ll get a written notice no later than 10 business days after your documents are received. If you uploaded your documents, the status on your profile should change to "Identity verified." If your identity isn’t verified within 10 days, you can call the Marketplace Call Center at 1-800-318-2596 to ask for an update. You may have to submit more information. Your Marketplace eligibility stays valid until you’re able to enroll in a plan, as long as you enroll before the end of Open Enrollment (or a Special Enrollment Period, if you qualify for one). Learn more about what happens next.
If you’re confirming a Special Enrollment Period: You should get a letter or notice in your HealthCare.gov account within a couple of weeks. It’ll say if your Special Enrollment Period has been confirmed. Learn more about what happens next.
If you have questions about your documents or haven’t heard from the Marketplace, call the Marketplace Call Center at 1-800-318-2596 to ask for a status update. If they were received, you don't have to do anything unless you hear from us saying that we need more information. We'll send you a notice when your issue is resolved.
The notice you get includes a short list of documents you can submit for your situation.
If you need to provide more information about something on your application: See a complete list of accepted documents for each situation.