The Marketplace may ask you for documents to confirm information on your application — your income, citizenship, or immigration status, or Special Enrollment Period (SEP) eligibility, like if you moved or lost other health coverage.

How to submit documents

You can submit documents online or by mail. Uploading is fastest and easiest. We can’t accept documents by email or fax.

Upload documents online

  • You’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
  • Document format requirements:
    • Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp
    • Maximum file size: 10MB
    • File names can’t include special characters like / \ : * ? " < > |

How you upload documents depends on the information you're providing:

Upload to confirm information on your application

Get screen-by-screen uploading directions, with pictures (PDF), or follow these steps:

  1. Log in to your Marketplace account.
  2. Click on your name in the top right and select "My applications & coverage" from the dropdown.
  3. Select the right application "Your existing applications." Make sure the application ID matches the one in your notice.
  4. Click "Application details" on the left-hand menu. You’ll see a full list of any data matching issues that apply to you and your household listed under "Send documents for data matching issues."
  5. Select the green “Upload documents” (or "Upload more documents") button to the right of the issue.
  6. Choose a document type from the drop-down list. Not sure what documents to submit? Check out these lists.
  7. Click "Select file to upload."
  8. Locate and select the document file saved to your computer. Click "Upload." When the upload is successful, a checkmark appears next to the file name. If you have other data matching issues, repeat the steps for each one. When done, you can log out.
  9. When the document has been uploaded successfully, "Upload more documents" appears next to the inconsistency on the "Application details" tab. You’ll get a notice in a few weeks saying your document(s) is currently under review, or if we need anything else from you.
Upload to verify your identity if ID proofing wasn’t successful

After you’ve applied for Marketplace coverage, failed identify proofing twice, and the Experian Help Desk couldn’t verify your identity, you’ll need to upload documents to your Marketplace account:

  1. Log in to your Marketplace account.
  2. Click "My Profile" from the menu on the left.
  3. If your identity hasn’t been verified, the screen says "Identity wasn’t verified." Select "Verify now."
  4. Click "Get started" to begin.
  5. You’ll be asked to provide information, like your contact information, to verify your identity.
  6. If ID proofing isn’t successful after 2 tries, you’ll get a reference code to use when calling Experian (1-866-578-5409), an external identity verification provider that works with the Centers for Medicare & Medicaid Services (CMS).
  7. If your identity verification fails again, you’ll be taken to a screen to upload a document. Click "Upload documents."
  8. Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."
Upload to confirm a life event that qualifies you for a Special Enrollment Period

Get screen-by-screen uploading directions, with pictures (PDF), or follow the steps below:

  1. Log in to your Marketplace account.
  2. Click on your name in the top right of the screen and select "My applications & coverage."
  3. Under "Your existing applications," select the application you used to apply with a Special Enrollment Period.
  4. Click "Application details" from the menu on the left.
    Note: If you need to confirm for your Special Enrollment Period, you’ll see "Send confirmation proof for your Special Enrollment Period."
  5. For each life event you need confirm, select the green "Upload documents" or "Upload more documents." If there’s more than one, work on them one at a time.
  6. Choose a document type from the drop-down list.
  7. Click "Select file to upload."
  8. Locate and select the document on your computer. Click "Upload." When the upload is successful, a checkmark appears next to the file name. Select “Take me back” to return to "Application details."
  9. Below your Special Enrollment Period we’ll tell you if your upload was successful and any next steps. When done, log out.

Get more information on confirming your Special Enrollment Period eligibility, including which documents you can submit

Having trouble with an online upload? Double check the document format and size, and try again. If you think you may have uploaded the wrong document, just upload the right one. We’ll review all documents submitted. If you’re still having trouble, follow the instructions below to mail copies.

How to submit documents by mail

If your upload failed, check the document format and size then try again. You can mail copies if you’re still having trouble or if you prefer this option instead:

  • Do not send original documents: Send photocopies only.
  • Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
  • Mail documents to this address:

    Health Insurance Marketplace
    Attn: Coverage Processing
    465 Industrial Blvd
    London, KY 40750-0001

More answers: Uploading documents

How will I know when my documents have been processed?
  • If you’re sending information to verify information on your application (like your income, citizenship, or immigration status): Once the documents have been processed, you’ll get a notice that explains if you need to do anything else.
  • If you’re verifying your identity: If you mailed your documents, you‘ll get a written notice no later than 10 business days after your documents are received. If you uploaded your documents, the status on your profile should change to "Identity verified." If your identity isn’t verified within 10 days, you can call the Marketplace Call Center to ask for an update. You may have to submit more information. Your Marketplace eligibility stays valid until you’re able to enroll in a plan, as long as you enroll before the end of Open Enrollment (or a Special Enrollment Period, if you qualify for one). Learn more about what happens next.
  • If you’re confirming a Special Enrollment Period: You should get a letter or notice in your HealthCare.gov account within a couple of weeks. It’ll say if your Special Enrollment Period has been confirmed. Learn more about what happens next.
What documents can I submit to verify information from my application?

The notice you get includes a short list of documents you can submit for your situation.

  • If you need to provide more information about something on your application: See a complete list of accepted documents for each situation.
  • If you need to confirm your Special Enrollment Period (SEP) eligibility: See the list of accepted documents if you’ve moved or lost other health coverage.
What happens if I don’t submit documents by my deadline?

You could lose your Marketplace coverage or any financial assistance you’re getting. Be sure to send documents as soon as possible and by the date shown in your letter.

If you miss the deadline, you should submit the documents immediately anyway.