Tips & troubleshooting

Uploading documents

The Marketplace may ask you for documents to confirm information on your application — your income, citizenship, or immigration status, or
eligibility, like if you moved or lost other health coverage.
You can submit documents online or by mail. Uploading online is fastest and easiest.
Important: Send Documents As Soon As Possible
If you don’t submit the documents by your deadline, you could lose your health insurance, financial assistance, or chance to enroll.

How to upload documents online

  • You’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
  • Document format requirements:
    • Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp
    • Maximum file size: 10MB
    • File names can’t include special characters like / \ : * ? " |

Why do you need to submit documents to the Marketplace?

Select a reason below for step-by-step directions.

How to mail document copies

If your upload failed, check the document format and size then try again. You can mail copies if you’re still having trouble or if you prefer this option instead:
  • Do not send original documents: Send photocopies only.
  • Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
  • Mail documents to this address:
    Health Insurance Marketplace
    Attn: Coverage Processing
    465 Industrial Blvd
    London, KY 40750-0001

More answers: Uploading documents