The Marketplace may ask you for documents to verify information about your income, citizenship, immigration status, identity, Special Enrollment Period eligibility, or something else.

IMPORTANT If you don’t submit the documents by your deadline, you could lose your health insurance or financial assistance.

You can submit documents 2 ways: By upload or by mail. Uploading is the fastest way to get them processed. We can’t accept documents by email or fax.

How to upload documents online

The steps to upload documents depend on what information you’re providing:

Upload information for income, citizenship, immigration status & other "data matching" issues
  • If you get notices asking you to verify some information about your income, citizenship, immigration status, or something else on your application, you have a "data matching" issue (or "inconsistency"). This means some information you put on your application doesn’t match our records.
  • You must submit documents to verify what’s on your application.

Follow these steps to upload income, citizenship, immigration, and other documents to verify what’s on your application:

  1. Log in to your Marketplace account.
  2. Select "Start a new application or update an existing one."
  3. Click on your name in the top right of the screen and select “My applications & coverage” from the dropdown.
  4. Select the application with the data matching issue under "Your existing applications."
  5. Use the menu on the left side of your screen to click on "Application details."
    Note: You should see a full list of data matching issues that apply to you and your household listed under "Send documents for data matching issues."
  6. For each data matching issue, select the green “Upload documents” or “Upload more documents” button to the right of the inconsistency. If there’s more than one, work on them one at a time.
  7. After selecting "Upload documents" or "Upload more documents," choose a document type from the drop-down list.
  8. Click "Select file to upload." (If you have more than one data matching issue or need to submit documents to prove you’re eligible for a Special Enrollment Period, you can expand or close each one as you work on them.)
    • Files must be in one of these formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp, and can’t be bigger than 10MB.
    • The file name can’t include special characters like / \ : * ? “ < > |.
  9. Locate the document on your computer, select the document, and click "Upload." When the upload is successful, a checkmark appears next to the file name.
  10. When the document has been uploaded successfully, "Submitted" appears next to the inconsistency on the "Application details" tab.

Find out more about sending documents when we need more information, including which documents you can submit.

Upload to verify your identity
  • If you applied for Marketplace coverage but we couldn’t verify your identity, you may need to upload documents.

Follow these steps to upload documents to verify your identity:

  1. Log in to your Marketplace account.
  2. Click "My Profile" from the menu on the left.
  3. If your identity hasn’t been verified, the screen will show "Identity wasn’t verified" with an option to "Verify now."
  4. After selecting "Verify now," you’ll be taken to a screen to verify your identity. Click "Get started" to begin.
  5. You’ll be asked to provide information, like your contact information, to verify your identity.
  6. If ID proofing isn’t successful after 2 tries, you’ll get a reference code to use when calling Experian (1-866-578-5409), an external identity verification provider that works with the Centers for Medicare & Medicaid Services (CMS).
  7. If your identity verification fails again, you’ll be taken to a screen to upload a document. Click "Upload documents."
  8. Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."

Learn more about identity verification (PDF).

Upload to verify your eligibility for a Special Enrollment Period, if your notice says you can do this
  • If you got health coverage through the Marketplace outside the annual Open Enrollment Period, you’ll need to send documents to prove you were eligible for a Special Enrollment Period.
  • You may need to provide documents that verify your marriage, move, a birth or adoption of a child, a loss of minimum essential health coverage, or something else.

Follow these steps to upload Special Enrollment Period documents:

  1. Log in to your Marketplace account.
  2. Select "Start a new application or update an existing one."
  3. Click on your name in the top right of the screen and select “My applications & coverage” from the dropdown.
  4. Select the application with the data matching issue under "Your existing applications."
  5. Use the menu on the left side of your screen to click on "Application details."
    Note: If you need to send proof for your Special Enrollment Period, you’ll see “Send proof for your Special Enrollment Period.”
  6. For each recent life event you need to prove, select the green “Upload documents” or “Upload more documents." If there’s more than one, work on them one at a time.
  7. After selecting "Upload documents" or "Upload more documents," choose a document type from the drop-down list.
  8. Click "Select file to upload." (If you have more than one data matching issue or need to submit documents to prove you’re eligible for a Special Enrollment Period, you can expand or close each one as you work on them.)
    • Files must be in one of these formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp, and can’t be bigger than 10MB.
    • The file name can’t include special characters like / \ : * ? “ < > |.
  9. Locate the document on your computer, select the document, and click "Upload." When the upload is successful, a checkmark appears next to the file name.
  10. When the document has been uploaded successfully, "Submitted" appears next to the issue on the "Application details" tab.

Get more information on proving your Special Enrollment Period status, including which documents you can submit.

TIP If you can’t scan your document, you can upload a clear photo of it instead.

How to submit documents by mail

You can mail copies of your documents if your notice says you have this option.

  • Never send original documents.
  • Be sure to include the printed bar code page that came with your notice. If you don’t have a bar code, include your printed name and the application ID from your notice when you send your documents.

Mail copies to:

Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001

More answers: Uploading documents

How will I know when my documents have been processed?
  • If you’re sending information to verify information on your application (like your income, citizenship, or immigration status): Once the documents have been processed, you’ll get a notice that explains if you need to do anything else.
  • If you’re verifying your identity: If you mailed your documents, you‘ll get a written notice no later than 10 business days after your documents are received. If you submitted documents electronically, the status on your profile should change to "Identity verified" within 10 days. If your identity still isn’t verified, you may have to submit more information.

Learn more about what happens after you submit documents.

What documents can I submit to verify information from my application?

The notice you get includes a short list of documents you can submit for your situation.

  • If you need to provide more information about something on your application: See a complete list of accepted documents for each situation.
  • If you need to verify your Special Enrollment Period (SEP) eligibility: Find your SEP type to see the accepted documents you can submit.
What happens if I don’t submit documents by my deadline?

You could lose your Marketplace coverage or any financial assistance you’re getting.

Be sure to send documents as soon as possible and by the date shown in your letter to avoid problems.
If you miss the deadline, you should submit the documents immediately anyway.