- Using the Marketplace
If I applied for coverage with a paper application or over the phone, what are my next steps?
If you applied for coverage with a paper application or over the phone, you can contact the call center or continue online if you have your Application ID.
If you’re eligible for coverage through the Marketplace, your next step is to compare health plans side-by-side, choose a plan, and enroll in health coverage.
Getting your eligibility notice
If you applied with a paper application or by phone, you’ll get an eligibility notice one of 3 ways:
- By mail
- In your HealthCare.gov account. You’ll see a message that a notice is available. Click on your application and select “View Eligibility Results” to download and read your notice.
- By phone. If you applied by phone or paper application and haven’t received a notice in the mail yet, contact the Call Center to see if your eligibility results are ready. If they are, the Call Center can provide your Application ID if you want to continue the process online.
Continue by phone or online
Once you have your eligibility notice, you can continue 2 ways:
- By phone. A Call Center representative can describe all available plans, help you compare them by price and features, and finish your enrollment by phone. Call 1-800-318-2596 (TTY: 1-855-889-4325).
- Online. To do this, follow the directions below.
Set up a Marketplace account or log in
- If you don’t have a Marketplace account: Start by going to the Create Account page. First provide some basic information. Then choose a username, password, and security questions for added protection.
- If you already have a Marketplace account: Log in with your username and password.
Enter your Application ID
Once you’re logged in, select “Find my existing application.” You’ll be asked to enter your Application ID.
- If you applied over the phone, the Call Center representative may have given you this number. If not, call now and get your Application ID.
- If you got an eligibility notice in the mail, the Application ID may be at the top of the notice. If not, contact the call center to get your Application ID.
Next steps: See plans, compare, enroll—and pay your premium
Once your application has been linked to your Application ID, you can see the plans available to you, compare them, choose a plan, and enroll.
After you finish your enrollment online or by phone, you must pay your first month’s premium in order for your coverage to take effect. You make this payment to your insurance company, not the Marketplace. Contact your insurance company for details.
If you or a member of your family qualifies for Medicaid or the Children’s Health Insurance Program (CHIP), your information will be sent to your state agency. A representative will contact you to enroll.
Open enrollment ends March 31, 2014.
If you miss the March 31, 2014, open enrollment deadline for coverage in 2014, you may not be able to enroll in a health insurance plan through the Marketplace until the next open enrollment period unless you qualify for a special enrollment period.
You and anyone in your household who doesn’t have qualifying health coverage for 3 months or more out of the year could owe a penalty. But if you enroll by March 31, 2014, you won’t have to pay the penalty, even if you were uninsured for the entire year before your coverage starts.