When you apply online, you may have an easier time if you use a browser that’s a good match for your computer’s operating system. Look up your operating system and see which browsers to use.

You can also prevent and fix some technical problems by using the right settings for your cookies and cache.

Accepting cookies

Cookies — little bits of code that help your browser "remember" information so you don’t have to re-enter it — can improve your HealthCare.gov experience.

Follow these steps to accept cookies for these browsers:

Internet Explorer
  1. At the top of your browser click Tools, then Internet Options.
  2. Click on the Privacy tab.
  3. Click the Advanced button.
  4. Place a checkmark next to Override automatic cookie handling.
  5. Place a checkmark next to Always allow session cookies. Then click OK.
  6. Click the Edit button and verify that HealthCare.gov is not in your "Managed Web sites list." (If you are using Windows XP with SP2 or Windows Vista or Internet Explorer 9 with Windows 7, click on the Sites button instead of Edit.) If HealthCare.gov is in the list, highlight it and click Remove. Then click OK.
  7. Click OK to close the Internet Options window.

Get detailed instructions on how to accept cookies in Microsoft Internet Explorer .

Google Chrome
  1. Click the Chrome menu button (the 3 horizontal bars in the top right corner on the browser toolbar).
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the Privacy section, click the Content settings button.
  5. In the Cookies section, select Allow local data to be set (recommended) then click Done.

Get detailed instructions on how to accept cookies in Google Chrome .

Mozilla Firefox
  1. At the top of your browser click Tools, then Options.
  2. Click on the Privacy icon on the top of the window.
  3. In the History section, for the Firefox will: dropdown, select Use custom settings for history.
  4. Check the box Accept Cookies from sites.
  5. Check the box Accept third-party cookies.
  6. For the Keep until dropdown menu, select they expire.
  7. Click on Show Cookies.
  8. Highlight the cookie you’d like to delete (e.g. HealthCare.gov) and click Remove Cookies, then Close.
  9. Click OK on the Options window to close it.

Get detailed instructions on how to accept cookies in Mozilla Firefox .

Apple Safari
  1. At the top of your browser, click on Safari on the top left corner, then Preferences.
  2. In Preferences, click on the Security icon.
  3. In the Accept Cookies section, select Always.
  4. Close the Preferences window.

Get detailed instructions on how to accept cookies in Apple Safari .

Clearing cookies

If you want to clear your cookies, follow these steps for these browsers:

Internet Explorer
  1. Click the gear at the top right to access settings. Select Safety and click Delete Browsing History.
  2. Select Temporary Internet Files and uncheck all other boxes, in particular the Preserve Favorites website data. (Doing this will remove cookies from the websites that are in your Favorites folder. This is required to clear your cache completely).
  3. Click the Delete button at the bottom of the window.

Get detailed instructions on how to clear your cookies in Internet Explorer .

Google Chrome
  1. Click the Chrome menu button (the 3 horizontal bars in the top right corner on the browser toolbar).
  2. Select Tools then Clear browsing data.
  3. Select Delete cookies and other site and plug-in data checkbox and uncheck all other options.
  4. In the Obliterate the following items from: dropdown box select beginning of time.
  5. Click the Clear browsing data button.

Chrome will process your request for a moment and the action will be completed.

Get detailed instructions on how to clear your cookies in Google Chrome .
Mozilla Firefox

Deleting cookies for a single site:

  1. Click on Tools, then Options.
  2. Click on the Privacy icon on the top of the window.
  3. In the Firefox will: dropdown menu, select Use custom setting for history.
  4. Click Show Cookies.
  5. The cookies window will appear. Type the name of the site whose cookies have to be deleted (a list of cookies will show up).
  6. Select the cookie that needs to be deleted and click on Remove Cookie. To select all the cookies in the list select Shift +End on your keyboard.

Deleting all cookies:

  1. Click on History in the menu bar.
  2. Select Clear recent history.
  3. Set the time range to Everything.
  4. Click on arrow near details (expand history list).
  5. Select Cookies (deselect other boxes).
  6. Click Clear Now to close Clear All History window.

Get detailed instructions with images on how to clear your cookies in Mozilla Firefox .

Apple Safari
  1. Choose Safari, then Preferences from the menu.
  2. Select Privacy.
  3. Select Details.
  4. Select one or more websites that stores cookies, and then select Remove or Remove All.
  5. When you finish removing websites, select Done.

Get detailed instructions on how to clear your cookies in Apple Safari .

Clearing your browser’s cache

Many technical issues can be resolved by clearing your browser’s memory (also called “cache”). Follow these steps for these browsers:

Internet Explorer
  1. Select Tools, and select Internet Options.
  2. Under Browsing History, select Delete.
  3. Check the following: Temporary Internet Files, Cookies and History.
  4. Select Delete.
  5. Click OK to close Internet Options dialog box.

Get more detailed instructions on how to clear your cache in Internet Explorer 8, 9, and 10 .

Google Chrome
  1. Click the Chrome menu button (three horizontal bars in the top right corner on the browser toolbar).
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog box that appears, select Empty the cache and deselect other items.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

Chrome will process your request for a moment and the action will be completed.

Get more detailed instructions on how to clear your cache in Google Chrome .
Mozilla Firefox
  1. Select History, and select Clear Recent History.
  2. For the Time range to clear: section, select Everything.
  3. Click on the dropdown for the Details menu and check the box Cache.
  4. Click Clear Now.

Get more detailed instructions with images on how to clear your cache in Mozilla Firefox .

Apple Safari
  1. Select History.
  2. Select Clear History.
  3. Click Clear to close dialog box.

Get more detailed instructions on how to clear your cache in Apple Safari .