To log in to your Marketplace account, you’ll need to enter your username and password. If you forgot them, follow these steps.
IMPORTANT Don’t try to create a new account if you already have one.
Follow these simple steps if you:
We occasionally need to reset passwords to keep your personal information safe.
If your password isn’t working and you’re sure you’ve entered it correctly, it may have been reset. Click on the “Forgot your password” link above to find out how to change it.
When you created your account, you were asked to select security questions that only you’ll know the answers to. This helps protect your personal information. If you ever forget your password or username, we’ll ask you these questions.
If you can’t remember the answers to your security questions, contact the Marketplace Call Center to unlock your account. After we successfully verify who you are, you’ll receive an email from us for password reset within 24 hours.
This may not be the email account you use regularly. See if you kept a record of that email address and password. If you no longer can access this email address, call the Marketplace Call Center.
Contact the Marketplace Call Center. We can reset your password, help with forgotten security questions, and unlock your account.