To log in to your Marketplace account, you’ll need to enter your username and password. If you forgot them, follow these steps.

IMPORTANT Don’t try to create a new account if you already have one.

If you forgot your username or password

Follow these simple steps if you:

Forgot your username
  1. If you created your account before February 2014, your username probably isn’t your email address. If you created it after that time, it probably is your email address. Read the requirements for creating usernames. This may jog your memory.
  2. If you can’t remember, select "Forgot your username?" from the log in page.
  3. You’ll be asked to answer the security questions you picked when you created your account. Learn what to do if you forgot the answers to these questions. If you answer correctly, you’ll get an email at the address you used when you created your account. Learn what to do if you can’t remember the email address you used when you created your Marketplace account.
  4. The email will tell you your username. Use it to log in to your Marketplace account. If you’ve forgotten your password or just want to change it, you can do that now.
Forgot your password
  1. Select “Forgot your password?” from the log in page.
  2. You’ll get an email at the address you used when you created your account. Learn what to do if you can’t remember the email address you used to set up your Marketplace account.
  3. Once you get the password reset email, click the link in the email. If clicking it doesn’t work, copy and paste it into your browser. Then follow the directions to choose a new password.
  4. Use your correct username and new password to log in to your Marketplace account.

Correct password not working? It may have been reset

We occasionally need to reset passwords to keep your personal information safe.

If your password isn’t working and you’re sure you’ve entered it correctly, it may have been reset. Click on the “Forgot your password” link above to find out how to change it.

If you forgot the answers to your security questions

When you created your account, you were asked to select security questions that only you’ll know the answers to. This helps protect your personal information. If you ever forget your password or username, we’ll ask you these questions.

If you can’t remember the answers to your security questions, contact the Marketplace Call Center to unlock your account. After we successfully verify who you are, you’ll receive an email from us for password reset within 24 hours.

More answers

What should I do if I can’t remember the email address I used when I created my account?

This may not be the email account you use regularly. See if you kept a record of that email address and password. If you no longer can access this email address, call the Marketplace Call Center.

What should I do if I’ve tried everything but still can’t access my account?

Contact the Marketplace Call Center. We can reset your password, help with forgotten security questions, and unlock your account.

Make sure you have your user ID on hand. We may also ask you for your full name, date of birth, and for two additional pieces of information — like your Social Security Number, application ID number, full address, or phone number—so that we can verify who you are.