Tips & troubleshooting
Creating an account
Follow these 6 steps to create your Marketplace account online:
- Get started by entering some basic information, like your name, address, and email.
- Choose a username and password.
- Create and answer security questions for added protection. We’ll use these if we ever have to verify who you are.
- You may want to write your answers down and keep them in a very secure place so you don’t forget them.
- Click "Create Account."
- Set up additional protection to your account by getting a unique security code each time you log in. You can choose to get codes by text message, email, or phone call.
- Give accurate information to verify your identity. This will prevent other people from creating an account in your name.
If we can't verify your identity online, we may give you a phone number to call or ask you to send copies of documents that confirm your identity. Find out more about documents you can submit.