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Tips & troubleshooting

Creating an account

Follow these 6 steps to create your Marketplace account online:
  1. Get started by entering some basic information, like your name, address, and email.
  2. Choose a username and password.
  3. Create and answer security questions for added protection. We’ll use these if we ever have to verify who you are.
    • You may want to write your answers down and keep them in a very secure place so you don’t forget them.
  4. Click "Create Account."
  5. Set up additional protection to your account by getting a unique security code each time you log in. You can choose to get codes by text message, email, or phone call.
  6. Give accurate information to verify your identity. This will prevent other people from creating an account in your name.
If we can't verify your identity online, we may give you a phone number to call or ask you to send copies of documents that confirm your identity. Find out more about documents you can submit.

Still need help creating an account?