September 15, 2014

Act by September 30 to submit proof of income documents!

When you applied for Marketplace coverage, you might have reported a lower household income than we could verify in our data sources. If so, it's important that you submit your proof of income documents to the Marketplace to fix this data matching issue. We need to verify your income so you can keep any help you get with Marketplace premiums and cost-sharing.

You must submit your documents by September 30th:

Time is running out. You may get a letter this week telling you that if you don't submit your documents by September 30, 2014, your help with Marketplace costs like your monthly premiums, deductible, copayments, or coinsurance may change or end.

Remember, here's what you can do to submit your documents:

  • Log in to your Marketplace account and then select your current application. Use the menu on the left side of your screen to click on Application Details. On the next screen, you’ll see a list of any data matching issues (called “inconsistencies” on the screen) in your application. Follow the steps for each inconsistency to upload the documents needed to fix the issue. Don’t use the following characters in the name of the file that you upload: / \ : * ? " < > |.

  • Learn more about the documents we need and how to upload or send them.

  • Contact one of our partners in your community to get one-on-one help. They can help you figure out what documents you need and help you upload them. Visit Find Local Help to get started.

If you’ve already mailed or uploaded documents, we'll let you know as soon as we've finished reviewing them – it's possible that we're still matching your information. If you receive a letter from us requesting documents, but think you’ve already submitted them, or have questions, we're here to help. Call the Marketplace Call Center at 1-800-318-2596 and tell them you got a data matching warning notice. TTY users should call 1-855-889-4325.

We know how important it is for you and your family to keep your help with Marketplace costs, and it's important to us too. We'll continue working with you to make sure we have everything we need to resolve these issues.