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Special enrollment opportunities

Send documents to confirm a Special Enrollment Period

When you apply for Marketplace coverage and qualify for a Special Enrollment Period due to a life event, you may be asked to send documents to confirm that you qualify. You must send these documents before you can start using your coverage.
  • Youโ€™ll find out if you have to provide documents after you submit your application. Details and instructions will be on your Marketplace Eligibility Notice.
  • Itโ€™s best to pick a plan first and submit your documents afterwards. After you pick a plan, you have 30 days to send the documents.
  • Your coverage start date is based on when you pick a plan. But you canโ€™t use your coverage until we confirm your eligibility and you make your first premium payment.
  • If your eligibility notice doesn't say you need to submit documents, you donโ€™t have to. Simply pick a plan and enroll.
  • Ready to upload now? Follow these steps.

If you lost or will lose health coverage

You must send documents showing the lost coverage and the date it ends.

How to submit documents

Send the required documents as soon as possible after you pick a plan to prevent a delay in your coverage starting. Get a full list of acceptable documents to confirm loss of coverage.
You can submit documents two ways:


  • This is the fastest way to submit your documents.
  • Youโ€™ll need to have scanned copies or clear photos of the documents.
  • Documents must meet these requirements:
    • Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp
    • Maximum file size: 10MB
    • File names canโ€™t include special characters like / \ : * ? โ€œ |
  • Once you have the documents on your computer, log into to upload them. Follow these step-by-step instructions (PDF, 582 KB) or log in now.


  • Don't send original documents โ€“ send photocopies only.
  • Mail documents to:ย ย ย ย 
    Health Insurance Marketplaceย ย ย ย 
    Attn: Supporting Documentationย ย ย ย 
    465 Industrial Blvd.ย ย ย ย 
    London, KY 40750-0001

After you submit your documents

You should get a letter in your account within a couple of weeks telling you if we confirmed your Special Enrollment Period.
  • If your Special Enrollment Period is confirmed:
    • Weโ€™ll tell the insurance plan you picked.
    • Youโ€™ll need to pay your first premium directly to the insurance company โ€” not to the Health Insurance Marketplaceยฎ. Your coverage wonโ€™t start until you pay your first premium.
If confirmation delays kept you from using your plan after the coverage start date, you may have to pay premiums for one or more previous months. When you do, medical expenses you had after the start date may be covered. This is called "retroactive" coverage.
  • If your Special Enrollment Period canโ€™t be confirmed:
    • Youโ€™ll get a letter in your Marketplace account explaining why.
    • You can upload different documents to confirm.
If you donโ€™t have any of the acceptable documents, you can send a letter explaining why. Learn more about what to include in the statement.

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