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When the Marketplace needs more information

When the Marketplace needs documents to confirm information from your application

After you finish an application or enroll in health insurance, you may be asked to submit documents to verify or add to information on your application, like your income, citizenship, or immigration status. (This is sometimes called a "data matching issue" or "inconsistency.")
Note: If youโ€™re asked to confirm your eligibility for a
, such as a move or loss of coverage, the process is different. Learn how to confirm Special Enrollment Period eligibility.
Notice:
IMPORTANT: You could lose your insurance or financial assistance If youโ€™re enrolled in a plan and donโ€™t send documents by the deadline in your Marketplace notice, you could lose your health coverage or savings. Submit the documents as soon as possible. You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We canโ€™t accept documents by email or fax.

Ready to send documents?

You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We canโ€™t accept documents by email or fax.

Upload

  • This is the fastest and most efficient way to get us the documents.
  • To get started, youโ€™ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
  • Make sure the file:
    • Is in one of these formats: a .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp.
    • Is under 10 MB
    • Has a file name without a colon, semicolon, asterisk, or any other special character
  • Once you have the documents on your computer, log in to HealthCare.gov to upload them.

Mail

  • Do not send original documents: Send photocopies only.
  • Include your printed bar code page. Itโ€™s on the last page of your eligibility notice. If you donโ€™t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
  • Mail documents to this address:
    Health Insurance Marketplace
    Attn: Supporting Documentation
    465 Industrial Blvd.
    London, KY 40750-0001

More on sending documents to the Marketplace

More Answers: When the Marketplace needs documents to confirm info from your application