How to appeal a Marketplace decision
What happens after I file an appeal?
After we get your request, we'll send you a letter that lets you know we got it.
- If your appeal request is accepted: We’ll review your appeal and any documents that you sent.
- If the letter says your appeal request is invalid: You may need to submit more information or find other ways to get help. Learn what to do if your Marketplace appeal is invalid (PDF, 171 KB).
If you have a Marketplace account, you can check its status:
- Log into your Marketplace account.
- Select your current application.
- Select "Eligibility & appeals," and the link "File new appeal or check your appeal's status."
Generally, we process appeals in the order we get them. How long it takes for a decision usually depends on the issue you're appealing, if your appeal is expedited, and if we need documents.
Steps to resolve your appeal
- Appeal submitted: We got your appeal.
- In review: We'll review your appeal form and any documents that you submitted.
- Informal resolution: After our review, we'll follow up with you if we have questions or need more information. Then, we'll send you a letter called "Informal Resolution" with the results of your appeal.
- Hearing: If you disagree with your informal resolution results, you can request a formal hearing.
- Decision: When your appeal has a final decision, you'll get a letter with next steps.