Get help from a Navigator

This is someone who may assist you in filing an appeal, answer questions about the appeals process and provide unbiased help when you submit an appeal. He or she may also refer you to another person or organization that can help you. Find a Navigator in your area.

Appoint an authorized representative for your appeal

Your representative can be a family member, friend, advocate, attorney, or someone else who will act for you. Even if you already appointed an authorized representative for your Marketplace application, you’ll need to send a new form or letter to authorize someone for your appeal.

How to appoint a representative to handle your appeal

You can appoint a representative when you first file an appeal or after you’ve filed your appeal.

If you haven't filed an appeal yet

Step 1: Complete the appeal form for your state.

Step 2: Appoint an authorized representative by completing the appoint an authorized representative form (PDF) or submitting a written request.
Step 3: Mail to:
Health Insurance Marketplace
Attn: Appeals
465 Industrial Blvd.
London, KY 40750-0061

You can also fax both forms together to this secure fax line: 1-877-369-0129.

If you've already filed an appeal

Step 1: Appoint an authorized representative by completing the appoint an authorized representative form (PDF) or submitting a written request.

Step 2: Mail to:
Marketplace Appeals Center
P.O. Box 311
Pittston, PA 18640

You can also fax it to this secure fax line: 1-877-369-0129.

Submitting a request for a representative

If you submit a written request, be sure to include:

  • Your name, address, and phone number
  • Your (case/record/request/file) number
  • A statement appointing someone as your representative
  • The name, address, and phone number of your representative
  • The professional status of your representative or their relationship to you
  • A statement authorizing the release of your personal and identifiable information to your representative
  • A statement explaining why you’re being represented
  • Your representative’s signature and the date they signed the request

Getting help in a language other than English

You have the right to get help and information about appeals and other Marketplace issues in your language at no cost. To talk to an interpreter, call 1-800-318-2596.