Tips for resetting your password and unlocking your account

Published on November 19, 2014

• Retrieve your username
• Reset your password

Be sure you’re using the right username and retrieve it

• If you created your Marketplace account before February 2014, your username probably isn’t your email address. Read the requirements for creating usernames. This may remind you of the username you created.
• If you can’t remember your username, click on "Forgot your username?"
• You’ll need to answer your 3 security questions correctly to recover your username.
  • If you can’t remember the answers to your security questions, contact the Marketplace Call Center and ask them to unlock your account.
• After you answer the questions correctly, you’ll get an email at the address you provided when you set up your account. (That may not be the email account you use regularly. If you don’t get an email, check your spam or email folder, or check any other email account you may have used.)
• The email will tell you what your username is.
• Use that username to log into your Marketplace account.
• Now you can change your password.

Change your password

• If you’ve forgotten your password or want to change it, click on “Forgot your password?” You’ll get an email at the address you provided when you set up your account. (That may not be the email account you use regularly. If you don’t get an email, check your spam or email folder, or check any other email account you may have used.)
• Once you get the email, click the link in the email, follow the directions, and choose a new password. If that doesn’t work, cut and paste the link into your web browser.
• Use your correct username and new password to log into your Marketplace account.