How to report changes to the Marketplace

You report changes to the Marketplace by updating your application. You can update your application online, by phone, or in person — but not by mail.

Note: If you’ve moved to a new address in the same state, follow the directions below. If you move to a different state, you’ll have to start a new application. See what to do if you move out of state.

Update your application online

Get screen-by-screen uploading directions, with pictures (PDF), or follow these steps:

  1. Log in to your account.
  2. Select "Continue."
  3. Click your name in the top right and select "My Applications & Coverage."
  4. Choose the application you want to update.
  5. Click "Report a Life Change" on the left-hand menu.
  6. Read through the list of changes, and click "Report a Life Change" to get started.
  7. Select the kind of change you want to report.
  8. Navigate through your application and report any changes to your income, household members, or address; new health coverage offers; and other information.
  9. After you’re done, you’ll get new eligibility results explaining your options to change plans.

IMPORTANT: Complete all steps on your To-Do List

In order for your changes to take effect, you must complete all steps on your To-Do list — including, if you’re given the option, completing your enrollment.

Update your application by phone

Contact the Marketplace Call Center and a representative can help you update your application.

Update your application with in-person help

Find someone in your community who can work with you to help make changes to your application.