When the Marketplace needs more information

How to submit documents

If you get a notice saying the Marketplace needs more information or you need to prove your eligibility for a Special Enrollment Period (SEP) based on a recent life event, you must send documents to verify or add to the information you entered on your application. If you don’t, you could lose your health coverage or any financial assistance you’re getting.

You can submit documents 2 ways

Depending on when you qualified for your Special Enrollment Period, you have different options to get your documents to us. Your notice will explain what to do.

Note: We don't accept documentation by email or fax.

Ready to upload documents?

Have your notices handy, gather the documents you need, log in to your account, and follow the instructions based on what you need to upload.

IMPORTANT: Include your bar code Whether you upload or mail documents, be sure to include the page from your notice that includes your bar code. This helps us process your documents quickly and accurately.